Common printer issue: Error message [Solved]


Check if you have installed regular ink cartridges into your HP printer. Have you enrolled your printer for the Instant Ink program? If you have subscribed for the Instant Ink service, follow the steps that are provided here.

  1. Confirm the connection status of your printer on the HP Instant Ink account site.
  2. Try canceling your HP Instant Ink service.
  3. The HP ink cartridges will not work once your current billing time has ended.
  4. To cancel the HP Instant Ink service, perform the given instructions.
  5. Go to the HP Connected site by opening any web browser.
  6. Now sign in to HP Instant Ink.
  7. The HP Instant Ink account page opens on your Windows or Mac Personal Computer.
  8. A Printer drop-down list will be available in the Status area of the HP Instant Ink account.
  9. Now select the name of the Hewlett Packard in which the Instant Ink service must be canceled.
  10. Check the ePrint of your HP Printer or Print History to verify that you have chosen the right printer model.
  11. Choose the Change Plan option on the My Account dialog box.
  12. Click the Cancel Enrollment option, then choose Next, and then select the Cancel Enrollment button again to confirm your request.
  13. After the confirmation is done, an email message will be sent to the particular email ID.
  14. The cancellation will get finalized at the end of the billing period.
  15. The error can also occur if the printer is not linked with the HP Connected account.
  16. Power On the device, place papers, and install the ink or toner cartridges. Turn On the Embedded Web Services or EWS. Your Hewlett Packard printer prints an information page.
  17. Locate the printer code on the report.
  18. Add your HP Printer on the HP Connected account.
  19. Now you can enable the web connecting print services such as HP Instant Ink and HP ePrint.

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